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The authors investigated several import retail e-commerce sellers through questionnaires and selected several types of variables based on Porter's competitive strategy theory. Then the authors used the panel data to empirically...

E-Commerce Business and Management E-Commerce

The chapter aims at understanding the predictors of customer satisfaction with online shopping in India by using self-determination theory. This research validates perceived enjoyment, social influence, social media...

E-Commerce Business and Management E-Commerce Media and Communications

To be effectively deployed, a mobile payment (m-payment) system must be provided by e-merchants and accepted by e-consumers. Although the problem of acceptance of m-payment systems by e-consumers has been widely researched...

E-Commerce Business and Management E-Commerce

In this exploratory study, the main aim was to find, ‘why do people disclose information when they are concerned about their privacy?’. The reasons that provide a plausible explanation to the privacy paradox have been...

E-Commerce Business and Management E-Commerce

This study examines the impact of electronic customer relationship management (E-CRM) on customer loyalty through the mediating effects of customer experience and customer satisfaction in the context of the banking industry....

E-Commerce Business and Management E-Commerce

While business models transformed how we describe organizations, the authors apply equivalent modeling to describe industries. Specifically, the authors propose and implement a structured industry model development process...

E-Commerce Business and Management E-Commerce

This study examined the antecedents and consequences of the use of digital finance platforms to manage personal finance of rural people in China. The conceptual framework of the study was developed from the integration of...

E-Commerce Business and Management E-Commerce

Research on the gig economy has rarely addressed the study on the motivations for the provision of labour services on digital platforms. Through a sample of 3,619 gigers in Europe, obtained from the COLLEM research, results have...

E-Commerce Business and Management E-Commerce Media and Communications

This study investigates the impact of intermediary and seller trust on consumers' repurchase intention and electronic word-of-mouth (e-WOM) intention. A total of 337 consumers with online-buying experience were surveyed using a...

E-Commerce Business and Management E-Commerce

With the recent developments in technology, globalization, and COVID 19 pandemic, the volume of e-commerce logistics activity has been growing rapidly. However, a literature review for this study indicated that there is a lack...

E-Commerce Business and Management E-Commerce

The purpose of this study is to evaluate and rank the e-shops of the top Greek coffee-chains, based on their electronic service quality. Data were collected from experts during the first COVID-19 lockdown. Based on the E-S-QUAL...

E-Commerce Business and Management E-Commerce

The main purpose of this study is to examine barriers towards e-commerce platforms in developing countries using specific analytic techniques. The present empirical analysis has its main objectives of detailed study of barriers...

E-Commerce Business and Management E-Commerce